Terms of use


Terms of use


1. These General Conditions expressly regulate the relations between Hammam Secrets and Clients (hereinafter “Users”) who are register as users and/or purchasing products through the online store’s official website “https://www.hammamsecrets.com”, hereinafter the” E-Shop “).


In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to Hammam Secrets International, our affiliates, partners or licensors.


3.1 The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the services or samples thereof, you receive from us. Hammam Secrets reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

3.2 We attempt to be as accurate as possible when describing our products on the Site. If the product related information (description, colors, etc.) has changed, Hammam Secrets cannot guarantee that at any given moment data posted on the webpage contains all the latest updates. Prices on www.hammmamsecrets.com are all in EUR. Although we try to always keep our prices updated we cannot guarantee that the prices displayed at the time you submit your order are the correct prices applicable to the products at that time. If we receive an order from you indicating different price than that on the website at that time, we will contact you and offer a chance to cancel your order. If we fail to contact you on short notice, your order will automatically be treated as cancelled and you will receive a full refund of any payments made with regard to the particular order.

All prices are subject to VAT tax or other sales taxes where applicable. Depending on delivery destination your order may be subject to additional shipping charges which will be clearly indicated before you have to submit they payment and included in the total order cost.

All duties and taxes required to be paid to receive the shipment in your delivery destination are to be paid by You. Hammam Secrets is not required to inform you about any such duties or taxes at any time before or after you have placed an order on www.hammamsecrets.com

If an error is detected in the price entered for a product after receiving an order, we will contact you as soon as possible to inform you of the error and to offer you the option of cancelling your order or of continuing with the order with the correct prices. The issuing of automatic confirmation does not validate sales at an erroneous price. If you choose to cancel your order you will receive full reimbursement of any sum paid. Without your express agreement to the conditions with the correct prices, your order will not be sent to you.


4.1 Maximum within 1 working day, Hammam Secrets send an email to the user, confirming the purchase. This e-mail assigned a reference code of the purchase, and detailed product features, price, shipping costs and detailed payment method.

4.2 The user who purchases a product through the E-shop must pay through payment systems specifically detailed in the E-Shop. Depending on the method of payment chosen by the user, final price may increase. In this case, before payment, the user will be informed of the exact cost of using that form of payment.

4.3 Hammam Secrets International will archive the electronic documents to formalize the contract, forwarding a copy to the user once made the purchase. The contract will be in Spanish.

4.4 The confirmation order sent by Hammam Secrets is not valid as invoice. Only valid as proof of purchase. Hammam Secrets will send the invoice in the delivery of the product.


5.1 Products purchased through the E-shop will be sent to the delivery address specified by the user, once payment is verified. The deadline set by Hammam Secrets is between 2 and 15 days, depending on the product stock. If for any reason, the orders could not be delivered within that period, Hammam Secrets will notify the user the incidence, delivering within thirty (30) days as set by default in the applicable Law.

5.2 All our deliveries are handled with proven track record of reliability and speed. We ask you to review our product delivery terms to find out arrangement of delivery and execution and to understand the terms of free delivery and additional delivery charges.

5.3 User will be informed of the exact cost of shipping in the shopping cart prior to acceptance of the purchase of the Product. The prices indicated include transport, packaging, insurance and customs clearance charges. Import taxes (tariffs) are not included and must be paid in cash at the destination by the person receiving the merchandise. There may be delivery limitations or special conditions, depending on the type of product and destination selected. If necessary, an email will be sent to the e-mail address stated informing of the new conditions and limitations in pending approval.

For more than 30 Kg, a quote will be sent to the e-mail address stated in your order. In the event of national and local holidays in the municipality, check with us first by sending us an e-mail to info@hammamsecrets.com before placing your order and we will confirm the exact delivery date. The delivery time will be informed once the articles are prepared for delivery. The delivery time depends on the time taken to settle the taxes (this is subject to customs inspections).


6.1 The consumer may exercise the right of refusal and withdraw from the contract unilaterally within 7 (seven) calendar days. The term allowed for the exercise of the right of refusal starts from the date of receipt by the consumer of the goods or a part (parts) thereof. Such return shall be in according Hammam Secrets instructions. The product should be sent back with original packaging, accessories and any promotional gifts that they may have been included with the product and a copy of the delivery note or invoice which identifies the items returned. Once we receive the items at our warehouses, and after we check the items conditions, we will return the amount you paid in the same form of payment you originally used. Return shipping costs will be borne by the User unless the reason for return is due to a manufacturing defect.In this case, the cost of return will be included in the paying amount to the user. To process your return, send us an e-mail to the following address: info@hammamsecrets.com

6.2 Withdrawal means the return of the amount paid. Consequently, the client must indicate to Hammam Secrets the credit card number used to purchase. If the user prefers, Hammam Secrets can make payment of the refund by bank transfer to the account specified by the user. The deadline for refund shall be as provided in Law, once Hammam Secrets has verified the good condition of the returned Product.

6.3 You may not exercise the right of withdrawal when the product is not returned in its original packaging. Returns will not be accepted when product has been used or returned in bad condition.


Delivery charges

Delivery charges include transport costs, insurance and customs charges at origin. For delivery to countries not part of the EU, customs charges at destination and other taxes (duties) are not included; the recipient will have to settle these in cash in order to receive the merchandise. The recipient shall be required to pay all the import costs and custom duties at the destination, regardless of whether or not the merchandise is accepted.

The goods will be dispatched in the shortest time possible, however, the recipient should take into consideration the procedures required by the destination country to import the articles ordered; Hammam Secrets International cannot be held responsible for these. Neither shall Hammam Secrets accept any liability for delays caused by strikes, armed conflicts or other circumstances beyond its control.

Hammam Secrets does not accept any liability for delays due to customs procedures or in the event that the local authorities decide to confiscate any part of the order.The delivery charges for all exported products are based on the calculated volumetric weight and their destination.
Returns policy

If you wish to cancel an order, you must notify us within a maximum of 24 hours following the order, since the order may have already been shipped and it is not always possible to halt the delivery. If the order has already been shipped, you will have to accept delivery of the order and contact us within a maximum of 7 days following receipt. A full refund is only possible for orders that contain incorrect merchandise or goods that were faulty at origin. The refund will be made through the same payment means as that used for the purchase. Products must be returned unused, with all the correct labels and in the undamaged and original packaging. The state of the products will be taken into consideration before the refund is made.
If items are returned for other reasons, the return costs shall not be refunded. Both the delivery charges and return charges, including customs duties and local taxes, will be payable by the client. If the costs of returning the items is over the cost of the items themselves, the remaining amount shall be charged by the same means as the original payment was charged. We regret that we are unable to deliver certain items internationally since they cannot be exported. It is also advisable to consult the restrictions of the destination country on certain types of merchandise.


For any incidence, claim or exercise of their rights, the User may send an email to the address info@hammamsecrets.com or by regular mail to the address listed at the top of these Terms of Use. You can also contact Hammam Secrets team by calling at (+34) 600634745 from 09:30, Monday to Friday. We have complaint forms upon request.


8.1 All information and content available on the Site, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the “Content”) is the property of Hammam Secrets , our affiliates, partners or licensors, and is protected by Spanish laws and other international laws governing intellectual property protection, including laws governing copyrights and trademarks. Our trademarks may not be used in any manner for any purpose without our express written consent.

8.2 Unless authorized by Hammam Secrets, User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, loan, make available or allow access to the public through any means of communication to any of the elements mentioned in the previous paragraph. User must use the materials, items and information that you access through the use of the E-shop only for their own needs, agreeing not to make any direct or indirect commercial exploitation of materials, elements and information obtained through them.

8.3 User shall not circumvent or manipulate any technical mechanisms by Hammam Secrets in the E-shop.


Hammam Secrets ensure full protection of your data. Hammam Secrets Website guarantees the total confidentiality of your data using the most advanced encryption technology. When ordering online, your personal and banking data are protected using SSL before being sent over the Internet, making it impossible for them to be stolen or intercepted. After we receive and process your order, your data remains protected in our database, and are at your disposal so you can view, modify or delete them if you wish, as stipulated in our Privacy Policy


Hammam Secrets facilitate the use of personal passwords to the user to register. These passwords will be used for access to services provided through the Web Site. The user must maintain under his sole responsibility passwords in strict and absolute confidentiality, assuming, therefore, any damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, telematic services linked to the Website may be modified at any time by the user. The User agrees to notify Hammam Secrets International immediately of any unauthorized use of your password, and access by unauthorized parties to it.


In order to shop at our stores or access certain services, you need to register your personal details and choose a password to access all those areas that require prior identification. This will prevent you from having to fill out all the information again in the future. When you register in our secure server or make a purchase online, your personal information, address, payment method, etc. will be incorporated into our database. This information will only be used to process your order, as well as to send you information regarding special offers and services that may be of interest. You may modify your personal information at any time (change of address, telephone number, etc.) or ask us to remind you about your password in case you forget.
If you experience problems accessing any area of our website, this could be due to the model or version of your browser or its configuration. If you need help finding the solution, or if you have any questions regarding how our online shopping system works, please send as an e-mail to info@hammamsecrets.com .It will be our pleasure to help.


European Union Residents

All product prices listed in our online stores include VAT.

Purchases made by VAT liable persons or entities (companies, entities, organisations, etc.) who reside in the European Union and have an intra-community tax identification number will be exempt from paying VAT, provided that this document is sent by fax to the number given by Hammam Secrets.

Please remember that delivery charges do not include import taxes (tariffs), which must be paid in cash upon delivery.

This shopping system complies with prevailing Spanish legislation, and all transactions are understood as having taken place at the legal address of Hammam Secrets:
Av. Morera 32, 4° 3ª, 08915Badalona (Spain).
See our Conditions for deliveries to Ceuta and Melilla and international deliveries


The domain: https://www.hammamsecrets.com is property of Hammam Secrets, NIF 52274705Y Our fiscal address is Av. Morera 32, 4° 3ª, 08915 Badalona (Barcelona), SPAIN. Contact tel.+34 600634745 or e-mail: info@hammamsecrets.com


The entire content of this website is protected by commercial property and intellectual rights that the user must respect. Copying is prohibited, except for private use, as is communication or distribution of any of these materials withour prior authorization from Hammam Secrets.


Hammam Secrets website includes a series of links to our clients and suppliers, with the sole intention of making public the work we entrust to them. Hammam Secrets takes no responsibility for the information provided on these links, nor for any service or practice that is offered by or associated with them.


In accordance with Organic Law 15/1999, of 13 December, of Data Protection of Character Personal (LOPD), your personal data will be added to the Hammam Secrets database in order to adequately respond to your information requests and other business needs. To exercise your rights of access, rectification, cancelation, and opposition according to Law please direct yourself in writing to Av. Morera 32, 4° 3ª, 08915 Badalona (Barcelona), SPAIN, Ref. Data Protection or sending an e-mail to info@hammamsecrets.com.


These Terms & Conditions are regulated by the Catalan legislation and by Spanish Law. Any dispute arising from the performance that might arise concerning the validity, interpretation, performance or termination of this contract shall be subject to the jurisdiction of the Courts and Tribunals of the City ofBadalona, disclaiming any jurisdiction that may correspond to user, if applicable law permits.


We are at your service, already to help you at all times. If you need information on our e-Commerce business or general information about Hammam Secrets:
If you would like information about our shopping service, or if you wish to check the current status of your order, please send us an e-mail to info@hammamsecrets.com or call 0034 600634745, Monday to Saturday, from 9.00 am to 8.30 pm.