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Frequently Asked Questions

Customer Service & Shipping

Do you ship to international locations?

Currently we ship worldwide. However, some of our online & international retail partners may ship to you. Please write to info@hammamsecrets.com for more information.

 

What payment options does Hammam Secrets offer?

We accept most leading credit cards.

 

What shipping alternatives are available?

Ground shipping in Spain (Peninsula) is available from 3€.  Orders are processed and shipped in 1-3 business days, typically within 24 hours. Orders to Western Europe are processed in 1-3 business days and typically expedited in 48 hours. For international orders and orders to Spanish islands as Balearic and Canary Islands, we use the national postal services. Please ask us if you want to know the shipping time to your area.

 

What is your return policy?

Your satisfaction is extremely important to us. If you are not happy with your Hammam Secrets Beauty products for any reason, we will refund the cost of your purchase. Please contact us at info@hammamsecrets.com  within 30 days of placing your order and, upon receipt of returned items, we will issue a refund.

 

Do you accept orders by phone?

. You can call us at +34 931 124 381/ 600 634 745 Monday through Friday 8.30 AM – 12.30 AM

 

Do you send free samples?

We send free sample(s) with any purchase. Samples are limited to those we have in stock. We regrettably cannot send samples without an order.

Where is Hammam Secrets located?

Hammam Secrets is based in Marrakech (Morocco) and Badalona (Spain). In Morocco we have business partnerships with several cooperatives.

 

Argan Oil

Will argan oil clog my pores?

Argan oil is easily absorbed into the skin and won’t clog pores. Some other oils, such as mineral oil, should be avoided as it sits on the surface of the skin without penetrating and has no cosmetic value.

 

Is it possible to eat argan oil?

Yes. Argan oil has excellent nutritional properties and has been shown to decrease cholesterol. Our argan oil is cosmetic grade, which means it has been cold-pressed to preserve the beneficial cosmetic properties of the oil. For the culinary oil, argan nuts are roasted before the oil is extracted to impart a nuttier taste.

What is the shelf life of argan oil and your other products?

Our Argan oil has a two-year shelf life from the time of extraction. We produce our oil in small batches several times a year, so you can be sure that Hammam Secrets argan oil is fresh when it reaches our customers. Once opened, our products do not need to be refrigerated; however, they should be kept in stable temperatures and, if possible, away from direct light.

That said,  refrigerating products, especially if you live in a hot climate, will help preserve them. Products are best when used within three months to one year after opening.

 

I’ve noticed variations in the scent of your argan oil. Why?

We personally produce argan oil and also source our argan oil from different cooperatives throughout southwest Morocco. Cooperatives in different regions produce oil with slightly different aromas- some fruitier, some nuttier. As with any crop, variations can occur depending on climate and the quality of the harvest that year.

 

Can I use Hammam Secrets argan oil in my hair?

Argan oil is an excellent conditioner for hair. It depends on your hair type whether or not you should leave it in or not. While argan oil is a lightweight oil, fine hair can appear greasy if oil is left in. For coarser dry hair, argan oil is a great way to tame the frizz.

To condition and style damp or dry hair, apply 2-3 drops into the ends and work upwards, making sure to avoid applying at the hairline. To give you scalp and hair a deep moisturizing treatment, massage argan oil into scalp, leave for thirty minutes, and wash as usual.

Skincare Rituals

Is there anything I can use on my neck area? Fine lines and wrinkles?

The neck definitely gets neglected in our home care routines. Therefore, it is best to get in the habit of using your facial products all the way down the neck, maybe even on your décolleté once in a while. The skin on the neck can get dry and show fine lines, so it will greatly improve the texture if you exfoliate and hydrate that area regularly. Using the Nopaline Mask (Cactus Mask) to gently exfoliate skin and following with the Cactus oil is a perfect combination that will help achieve a smoother, softer neck. You can also use this treatment to reduce fine lines and wrinkles.

 

Which products should I use at night?

Nighttime is an excellent time to apply product since we are indoors with little exposure to pollution or UV rays and it will sit on the skin without interruption while you sleep. For all skin types, start with the cleansing milk and then following with rose flower water to hydrate and prepare the skin.

Follow with some drops of cactus oil (prickly pear seed oil).

 

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